Refund policy

About us

  • Email: info@wickerguys.co.za
  • Contact form: https://wickerguys.co.za/pages/contact
  • Phone: +27754993822
  • Company name: Wicker Guys Pty (Ltd)
  • Company number: 2024/074248/07
  • Customer service:
    • Monday to Friday from 9 a.m. to 5 p.m.
    • Saturday to Sunday from 9 a.m. to 2 p.m.

Return information

This return policy is valid for South Africa

You have the right to return 30 days after the arrival of your order.

The products can be easily returned. The actual return costs are the responsibility of the customer and must be paid to the shipping party. 

To start a return, send us an email at info@wickerguys.co.za and we will digitally send you a return label. You can then print them and add them to your return package. 

Note: Only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements